Informativa sulle spedizioni
Thank you for choosing our store!
We are committed to ensuring your orders reach you in a timely and secure manner. Please review the following details regarding our shipping process.
Shipping Options:
| Shipping Zone | Countries/Regions | Delivery Timeframe | Shipping Fee Note |
|---|---|---|---|
| EU | France, Germany, Italy, Netherlands, Spain, Sweden | 5-10 business days | Free (excluding outlying islands/remote areas in the EU) |
| Other EU Countries | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia | 7-12 business days | Calculated at checkout |
| Americas | United States | 3-7 business days | Free (excluding outlying islands/remote areas in the US) |
| China | China | 3-7 business days | Free |
| Other Countries/Regions | Brazil, Australia, Mexico, Chile, Japan, South Korea, Indonesia, Malaysia, Singapore, Philippines, Thailand, etc. | 2-15 business days (varies by region) | Calculated at checkout |
Order Tracking Information
Once your order ships, we’ll send an email with tracking info right away—so you can check the delivery progress anytime!
You can also log into your account, go to "Order History," and track it there easily.
P.S. It may take 1-3 days for the tracking number to activate. If you can’t find info right away, just try again later!
Regarding Delivery Scope and Restrictions
- We regret that delivery services are temporarily unavailable to some outlying islands and remote areas (e.g., Samoa, Guam, Northern Mariana, Virgin Islands, Alaska, Hawaii) of the free shipping countries.
- Each order can only be delivered to one address. If you need to send products to multiple locations, please place separate orders for each address.
Shipping Time and Logistics Options
- Small parcels for free shipping countries will be delivered via dedicated logistics by default; delivery time may be 5-7 working days later than usual. If you need accessories urgently, contact us to pay an additional fee for express delivery.
- When products are out of stock in local warehouses (for free shipping countries), they will be shipped from China, which may slightly extend delivery time.
- Our main shipping carriers: DHL, FedEx, UPS, 4PX.
Instructions on Fees and Responsibilities
- The purchase price does not include import duties, value-added taxes, etc. (borne by you).
- If you refuse the package and it is returned, you will be responsible for the return shipping fee.
- For product damage caused by force majeure during transportation, contact us promptly upon receipt for assistance.
FAQs:
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Can I change the delivery address?You can edit/cancel the order via our customer support (marketing@laservii.com) before it is shipped.
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Tracking hasn’t updated after shipping.Wait 7 days; if still no update, contact us.
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I only received half my order.We may split orders into multiple packages (delivery speed varies). Wait 7 days, then contact us for tracking.
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Email says "delivered" but I haven’t received it.Check local post office/neighbors first. If still missing within 3 days of the last tracking update, contact us with your order/tracking number.
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Will I be charged duties?All international orders are subject to customs duties (determined by the importing country’s rules, based on product value).
